Ally Heart Refund Policy

1. General Overview

At Ally Heart, we strive to provide our clients with high-quality, LGBTQIA+ affirmative healthcare and social services. We understand that situations may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted, ensuring transparency and fairness to all our clients.

2. Eligibility for Refund

Refunds may be issued under the following circumstances:

• Service Unavailability: If the service you booked is unavailable or cannot be provided as per the schedule due to unforeseen circumstances.
• Double Payment: If you were charged more than once for the same service.
• Service Cancellation: If you cancel a pre-paid service at least 24 hours before the scheduled time, you may be eligible for a partial or full refund, depending on the service.
• Service Dissatisfaction: If you are unsatisfied with the service provided and your case is reviewed and deemed eligible for a refund by our customer service team.

3. Non-Refundable Services The following situations do not qualify for a refund:

• Missed Appointments: No refund will be issued if you miss an appointment without prior notice.
• Non-Cancellable Services: Certain services may be non-cancellable and non-refundable. Such services will be clearly marked at the time of booking.
• Change of Mind: Refunds are not provided for a change of mind after the service has been initiated or provided.

4. Process for Requesting a Refund

• Refund Request: To initiate a refund, please contact our customer service team within 7 days of the service date at [email protected] or call ‎+91 93106 99696 or +91 95941 40809.
• Required Information: Provide your booking reference number, service details, and the reason for your refund request.
• Review: Our team will review your request and respond within 5-7 business days.

5. Refund Approval and Processing

• Approval: If your refund request is approved, you will be notified via email.
• Processing Time: Refunds will be processed within 10-15 business days from the date of approval. The time taken for the refund to reflect in your account may vary depending on your bank or payment method.
• Refund Method: Refunds will be credited to the original payment method used at the time of booking.

6. Contact Information For any questions or further assistance regarding our Refund Policy, please contact our support team at:

• Email: [email protected]
• Phone: ‎+91 93106 99696 or +91 95941 40809

7. Policy Amendments Ally Heart reserves the right to amend this Refund Policy at any time. Any changes will be updated on our website, and it is the responsibility of the client to review the policy periodically.
8. Final Decision The final decision on all refund requests rests with Ally Heart. We aim to resolve all requests fairly and transparently.
9. Governing Law This Refund Policy is governed by the laws of India, and any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.